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Policies & Shipping

Warranty & Return Policies

Which products have a warranty?

      All new products sold by EXtreme Tronics that are not covered by a manufacturer’s warranty are eligible for a 30 day warranty from EXtreme Tronics. In addition, all products insured by a manufacturer’s warranty may be returned at an EXtreme Tronics Airsoft store. Please keep in mind that the limited warranty begins on the date the item is received. Also, all products sold from the boneyard are not covered under any warranty. The duration of the warranty of each respective brand is as followed:

Warranty for Airsoft Guns

Manufacturer/Brand

    Duration of Warranty    

G&G

90 Days

KWA

45 Days

ASG

30 Days

Elite Force – Competition Series

60 Days

Elite Force – Elite Series

1 Year

Lancer Tactical

30 Days

TSD

21 Days

Warranty for Tactical Gears, Scopes, Lights & Lasers, etc.

Manufacturer/Brand

Duration of Warranty

NcSTAR

Limited-lifetime

Condor

1 Year

AIM Sports

30 Days


How do I return an item?

      If you wish to return an item through mail, start by sending us an e-mail at service@EXtremeTronics.com. By doing so, we are able to process an RMA, a return merchandise authorization number, which is necessary for shipped returns. The RMA is used to keep track of various returned items, and assist in processing them in an orderly fashion. Please write or print the RMA on a sheet of paper and insert it in the package in which the product is being returned. Calling us at 1-626-442-8886 is also fine, but generally e-mails are preferred.

      Otherwise, for walk-in returns, feel free to come to our store without an RMA. We’ll be more than glad to process your item for shipment back to the manufacturer or for repairs.

What voids a warranty?

      EXtreme Tronics will only respect warranties for defects inherent at the time of manufacture. We will not accept returns for products damaged under the care of the customer. Modifying, altering, or removing the orange tip of an airsoft gun will automatically void any warranty. Additionally, products that are missing any components or the original packaging will not be accepted.

      The usage of poor quality airsoft bbs will damage an airsoft gun. EXtreme Tronics highly recommends against the usage of poor quality airsoft bbs as it will also void any warranty on the item. Warranty does not cover the basic free batteries and chargers contained in airsoft gun packages; we also recommend the customer to purchase a separate smart charger and battery.


Other Technical Things


      EXtreme Tronics reserves the rights to decide which bbs are poor quality. EXtreme Tronics will only honor warranty claims as long as the customer (owner or user) uses airsoft bbs from the brands of Airsoft Elite, P-Force, ICS, G&G, King Arms, JG and SRC. If you are unsure if your brand of bbs is safe with your airsoft gun, please call us at (626) 442-8886 or email us at service@EXtremeTronics.com.

      EXtreme Tronics retains the rights and full discretion to replace or repair the product. EXtreme Tronics may replace or repair the product using new or refurbished identical parts and/or accessories. EXtreme Tronics may also replace the product with a refurbished or reconditioned identical product.

 

Shipping Policies

      All orders are usually shipped within 24 hours (as long as the item is in stock in our warehouse). Most orders are shipped the same day (If ordered before 1:00 pm pacific time). Our warehouse ships on Monday through Friday.

      Shipping cost and charges is non-refundable. Any shipping charges for the item shipped from EXtreme Tronics to the customer (owner or user) is non-refundable. That money was (will) be paid to the shipping company (UPS, USPS, etc).

      Generally, our customers will receive their item within 2-9 business days (depending on your location). Please note that delays can occur due to unforeseeable circumstances with mother nature. Please refer to the map below for the estimated delivery time.

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Terms of Use

  • You, the buyer, is at least 18 years of age or older.
  • You certify that you are the owner of any credit cards or debit cards used to purchase items at EXtreme Tronics.
  • You, the buyer, understand that it is fully your responsibility to check the state and local laws for this product(s)/item(s). By purchasing this item, you are liable for having checked your state and local laws. You will not purchase this item if there is any state or local laws that prohibits you the buyer from owning these product(s)/item(s).
  • You, the buyer, understand that these product(s)/item(s) can cause serious injury if misused.
  • You, the buyer, agree that you and everyone around you will use safety glasses when operating this product(s)/item(s).
  • You, the buyer, agree that you will not operate or display this airsoft gun in any public place or area. No person may openly display or expose any imitation firearm (replica firearm) in a public place. The term "public place" means an area open to the public or exposed to public view and includes streets, sidewalks, bridges, alleys, plazas, parks, driveways, parking lots, automobiles, whether moving or not, and buildings open to the general public, including those that serve food or drinks, or provide entertainment, and the doorways and entrances to buildings or dwellings and the grounds enclosing them.
  • You, the buyer, understand that the removal of the orange blaze tip is a federal law violation and will not remove the orange blaze tip.
  • You, the buyer, understand that small parts can be a choking hazard for small children.
  • Lastly, EXtreme Tronics reserves the rights to refuse service to anyone.